Support Services for Cost Estimating


Free tech support services for our registered users.

Email Support: Email your questions and comments.

(Please be sure to indicate your name, phone number, email, program name and version)



Q. I use the trial version of your Excel-based estimator. What additional features will I get if I register?

A. First, the time restriction is removed. We update cost data periodically. We also update and improve the program frequently. When registered, we will email you the link for the latest version immediately so you benefit from the latest improvements.

Also, with registration, you get full access to data worksheets for viewing and modifications.


Q: When I start any Excel-based software program with Excel, I do not see the menu inserted among the standard Excel menu system. Why?

A: Depending on your Excel version, here's what to do.

For MS Excel 2000/03 Users:

Because your macro security is set to "High". Excel's "High" level macro security will not allow Excel macros to run on the computer. The standard setting is "Medium". If your setting is at "High", you should switch to "Medium" security in order to run the Estimator.

To change level of security:

> In the Tools menu, point to Macro, and then click Security.

> Click the Security Level tab, and then click the option you prefer.

Excel's "Medium" level macro security warns users when files with macros are opened. At this point, click on "Enable Macros" button. When your estimator opens, the program menu (such as GeneralCOST) will be inserted among the Excel menu system between "Window" and "Help".


For MS Excel 2007/19 Users:

When you start the program, Excel security warning that says "Macros found" or "Some active content has been disabled" will appear. Click on "Options" button next to this warning, then select “Enable This Content” and click OK.

This will allow the program to run on MS Excel 2007/19. When your estimator opens, the program menu (such as GeneralCOST) can be accessed by clicking on Excel's "Add-Ins" menu.


Q: When I attempt to start the program, I get a message that says: "25-character key required"?

A: This message does not come from ExcelEstimator but it comes from Microsoft Excel program. You have an MS Excel that is in the Trial mode. If you believe you have purchased the registered edition of Excel, than you will have a CD-ROM and in the back of it you will find the 25-character key. If you have a Trial edition of MS Excel, then you will need to purchase the registered edition in order to run ExcelEstimator's Excel-based programs.


Q. Can I distribute the estimator file to others in my organization?

A. Each estimator is licensed for one computer use. Therefore, it is illegal to distribute to others. However, you may purchase multiple licenses or site license for use in organizations.


Q. I use GeneralCOST Estimator. When I insert cost items in my database should I also add a costcode?

A. This is not necessary but highly recommended. Because, with an attached costcode, the cost item may be sorted and uniquely defined.


Q. With GeneralCOST Estimator, how can I customize the "Quote" report that goes to my client?

A. There are 2 ways. One is to edit the source data in the "Quote" worksheet. You may edit cells highlighted in yellow. The second way is to edit the final report. After edits, simply print on printer and send to your client.


Q. When I open the estimator, Excel says macros which may contain viruses. What should I do?

A. Because we guarantee virus free downloads, you should click on "Enable Macros" button and proceed with a peace of mind. Because our estimators have a lot of code (macros) built-in, if you disable macros, then you will not be able to run the estimator successfully.


Q. I want to rename tab labels to reflect my industry. How can I do that?

A. You can rename cost data sheets. Be sure not to have spaces in the labels. Also, you may not delete tabs or add new tabs. 


Q. My program continues to indicate Trial version even though I purchased it, why?

A. Once you purchase your estimator you must either download the registered version from the emailed link or you must enter your Authorization Code into your software to activate it. Your Authorization Code is sent via email to the email address you supplied at the time of purchase.

Once your software has been activated by entering the Authorization Code, the Trial version screen will stop appearing.